Returns & Exchanges

Shop OnlyinHelLA

Merchandise is accepted for exchange or store credit if returned in salable condition within 14 days of the ship date, accompanied by the original invoice.  There are no refunds available for the purchased  product.

Returns


Making a Return and/or Exchange must be made within the guidelines of our Return Policy.

 We only accept returns or exchanges purchased on our website. Please contact a Customer Service Representative at  [email protected] with a detailed description of what you want to return or exchange, your order number and we will get back to you within 24 hours.

When returning postage yourself, we suggest you insure the package via Mail or FedEx and purchase tracking services for your protection. Save the shipping receipt for your records. Only merchandise received by our warehouse can be processed. 

Store credit / Gift returns


If you return an item and do not want an exchange, you will be issued an online gift certificate. You will receive an e-mail notification upon the receipt of your return, provided that your e-mail address is included on your return/exchange mail to [email protected].

  Please allow 10 to 12 business days for us to receive and process your return or exchange.

 

Exchanges

Exchange requests must be made within 14 days of the order receipt for merchandise purchased at full retail price.

Specify the exchange item and the new color / size or and style on the return/exchange mail to  [email protected]. Include the request in your return package. Simply ship it back to us and we’ll send your new item free of shipping charges.

If you are exchanging an item due to a mistake made by us, or because of quality issues, we will pay the shipping cost to send a replacement item to you. 

Availability of the replacement item is not guaranteed. You will receive an e-mail notification upon the completion of the exchange processing. If you have any questions or concerns, please e-mail us at: [email protected].